DRAGONFLYTECHNOLOGIESCollect requests in one workspace
Use a ticket record to keep the request, status and responsible person together instead of relying on an inbox alone.
Microsoft 365 workflow guide
Give every request a clear owner
Ticket management in Microsoft 365 with Dragonfly Technologies, built in Louisville.
A practical starting point
Make the next step visible
Assign or take a ticket, update status and severity, and reply to the requester. Keep the team aligned about who is following up.
Agree on service expectations
Set service-level targets that match how your team works. Review the available Lite and Premium features and the Microsoft licensing needed for your setup before choosing a plan.
Fit, setup and plans
Ticket Tracker is built around Microsoft 365. We will confirm your tenant setup, access needs and Microsoft licensing before getting started.
Lite & Premium features and integrations vary by plan and setup. No Dragonfly per-user fees; Microsoft licensing and agreed product or service charges still apply.
Discuss your workflow
Tell us how your team works today and where follow-up gets difficult.